Course Catalogue

As a leading provider of facilitation and training services for the government sector for 14+ years, FLI has accumulated a course listing that addresses all of your organizational needs. Courses listed on this page are courses available to the general public and with available seating. For a complete listing of course offerings please visit our Contact Us page to get connected with an FLI Program Director for further information.

   

      Click here to download the course catalogue.

 

 
 
 
- LEADERSHIP COURSE DESCRIPTIONS –


Course Title Leading from a Distance
Course Description

This course is crucial for anyone managing geographically dispersed team. The course guides participants through the labyrinth of problems that so often derail virtual teams. As our global businesses become increasingly complex, managers are left to their own devices to figure out how to lead from a distance. This course provides tools, checklists, models, and practical recommendations for working and leading in the non-traditional workplace.



Course Title The Leadership Development Program
Course Description

FLI’s customized leadership program is designed to bring participants together in a learning environment that promotes internalizing, and practicing the concepts and skills of solution-focused leadership. Participants are carefully guided in the leadership development process so that congruence between organizational and individual goals is assured. Strengths are identified and emphasized, so that they can be fully utilized for both the individual and organization’s benefit.



Course Title Situational Leadership
Course Description

Situational Leadership is the most comprehensive, up-to-date, and practical method of effectively managing and developing people, time, and resources in the world. Situational Leadership is a model and a set of tools for opening up communication and helping others develop self-reliance. It is designed to increase the frequency and quality of conversations about performance and development between managers and the people they work with so that competence is developed, commitment is gained, and talented individuals are retained.



Course Title The Leader’s Voice
Course Description

This course is designed to help participants determine their strengths and areas of development as a communicator and learn how to “flex” their style to be more effective with others. Participants will learn how to generate presence and charisma to command respect, and how to translate their “leadership voice” in emails effectively. This course will teach participants how to choose the right strategy to motivate others and how to conduct difficult conversations to coach teams effectively.



Course Title Solution Focused Leadership
Course Description

Participants will learn to inspire people to recognize and use their own strengths and discover what is required for people to feel self- empowered, to take charge of their own problems, to think outside the box and to lead their organization in a time of dramatic change and limited resources. Through a didactic approach participants will explore the 5 solution-focused principles and learn how to incorporate those principles in leadership roles. Training will include application of the principles in helping leaders clearly define expectations and eliminate misunderstanding in the workplace.



Course Title Leading Teams
Course Description

Participants will learn the skills and best practices of proficient team leaders. Through case studies, scenarios and role-playing exercises, participants acquire the confidence to put this knowledge to use and make the teams they lead successful.

- ORGANIZATIONAL CHANGE COURSES –


Course Title Strategic Planning
Course Description

This seminar is for managers who do not participant in strategic planning full-time. The seminar’s purpose is to put into the hands of managers the tools they need to employ strategic planning in their organizations with the ultimate objective of taking their teams to the next level in performance. The goal is to prepare managers to return to their jobs and be comfortable and able to implement what they have learned in the workplace.



Course Title Coaching in the Workplace
Course Description

This course teaches a collaborative coaching relationship in the workplace in which awareness and understanding is brought to the coachee. The coachee becomes empowered by the relationship and partners with the coach to make changes. The coaching relationship focuses on empathy, respect, genuineness, and concreteness to help the client learn through exploration, understanding, and action while applying helping skills such as attending, responding, personalizing, and initiating.



Course Title Change Management
Course Description

Participants will review current best practices in change management, while working through and discussing material that cover the three stages of change: preparing for change, managing change, and reinforcing change. Topics such as defining change, developing a shared vision, engaging and mobilizing stakeholders, and aligning systems and structures will be covered in the course.

- SELF-MANAGEMENT COURSES –


Course Title Time Management: Doing More with Less
Course Description

This seminar imparts a new way of looking at time management. It helps participants identify what’s holding them back, understand their personal relationship to time, develop big picture goals, and then map these to create an ideal balance. Time management is a skill that can be learned to take back control of your schedule, connect the activities of your daily life to your personal and professional goals and live the life you choose.



Course Title Critical Thinking
Course Description

In this course, participants will become familiar with: the work of good critical thinkers, the origin of critical thinking, essential intellectual values in critical thinking, rational skills and values, elements of thought/elements of thought in action, how to jumpstart the critical thinking process, barriers to critical thinking, the four thinking styles, and the five-step problem solving method.



Course Title Emotional Intelligence
Course Description

Participants will learn why people with high emotional intelligence are so effective in organizations. This course helps executives and employees understand how their emotions and the emotions of their colleagues come into play between the hours of 9 and 5. It helps participants identify their personal strengths and vulnerabilities related to their individual EQ, and develop an EQ-in-Action Plan to achieve measurable change.

- COMMUNICATION SKILLS COURSES –


Course Title Creating Winning Presentations
Course Description

This course teaches participants the basic concepts of public speaking, how to polish their public speaking skills, and apply these skills in an actual presentation. Students participate in videotaped practice sessions, delivering several individual presentations and receiving constructive feedback.



Course Title Clear and Concise Writing for the Workplace
Course Description

Through this course participants will learn how to achieve the desired results through their writing, project a favorable image of themselves and the organization, and how to save time for your readers. Participants will use various writing techniques and measures to assess their progress all the while acquiring easy-to –remember rules to increase clarity in their writing and decrease confusion and mixed messages.

- HANDLING CONFLICT COURSES –


Course Title Alternative Dispute Resolution
Course Description

This course emphasizes active listening, identifying and verifying interests and needs, and brainstorming win-wins to negotiate solutions. Participants actively engage in a series of workgroup exercises, using real-world dispute scenarios. Innovative conflict resolution techniques and methods are proposed, evaluated, and put into practice. Specific emphasis is placed on the effective use of alternate methods of resolving disputes in the workplace, presentations before third parties, and conflicts that develop between parties to a contract.



Course Title Conflict Management
Course Description

In this course, participants will learn to: understand the nature of conflict, recognize conflict management approaches, understand personal preferences in dealing with conflict, assessing the best approach for various situations involving conflict, understanding and applying Emotional Intelligence in recognizing and dealing with conflict, proactively channeling conflict by establishing ground rules, establishing team expectations for interactions that can reduce conflict, fostering a constructive environment that prevents conflict from escalating, preventing conflict when delivering, or receiving, critical feedback, and teaching others how to anticipate and deal with conflict.



Course Title Conflict Coaching: Proactively Assisting with Workplace Conflict
Course Description

Serious conflicts can cost organizations money and disrupt the organizational and productivity. Effective early intervention in the form of conflict coaching can stop the financial and human burden. Mishandled conflict can derail careers and organizations. Conflict coaching is a one-on-one process to develop the client's conflict understanding, interaction strategies and/or interaction skills. It is different from other processes in numerous ways and can be a benefit to organizations or individuals facing an important workplace or personal conflict. Conflict Coaching assists with Specific Situations or Conflicts, Builds Conflict Handling Skills, Relies On Individual Accountability, and can be utilized Pre-mediation and/or Post- mediation. This course reviews why conflict coaching is valuable, in what circumstances and conditions it is most effective, goals of conflict coaching, the nature and definition of the coaching relationship, the conflict coach’s role, the conflict coaching agreement, expectations of the participant, confidentiality, session scheduling, and voluntariness of the process



Course Title Effective Negotiation
Course Description

This course teaches interest-based bargaining: framing negotiation as joint problem-solving to resolve each party’s underlying issues, needs, and concerns. The process works by encouraging the parties to focus on interests, not positions, and to use communication and innovative thinking to identify superior solutions. Realistic simulation exercises allow participants to practice what they learn. The course conveys both the theory and practice of a systematic approach to bargaining by exploring how to: achieve better technical solutions, increase the likelihood of compliance, and improve the parties’ working relationship.



Course Title Working with Different Personalities
Course Description

This course teaches strategies to help you transform even the most difficult circumstances into satisfying experiences. It details techniques for discerning the 10 recognizable difficult behaviors and dealing successfully with them. It helps students cultivate nine “take charge” skills that turn conflict into cooperation. The course reviews basic principles of human behavior so you can learn to work with human nature—not against it: what motivates difficult people and how to handle their behaviors, how to clarify their underlying issues, skillful questioning and listening techniques to elicit reasons for their behavior, and how difficult people think, what they fear, and why they act as they do.

- GENERAL MANAGEMENT/WORK IMPROVEMENT –


Course Title Teambuilding
Course Description

In this workshop participants define the differences between a group and a team, identify functioning barriers in a dynamic team, practice how to deal with different personalities, learn how to describe consensus building and the factors that influence the decision to trust, and listen accurately for details as an indicator of learned communication and listening skills.



Course Title Influencing for Results
Course Description

In this course participants will learn about influencing others when you have little authority, power, or leverage. In it, participants learn the critical elements of building trust, establishing credibility, forming relationships and persuading others. This course enables participants to know their preferred influence style, and modify it as necessary, recognize the influence styles of others and how to adjust to them, understanding their strengths in influencing others, employing various means of persuasion and the merits of each, recognizing the image you want to present to others in various situations, learning how to establish credibility, strengthening relationships to gain quicker buy-in to your ideas, and increasing trust or reestablishing it.



Course Title Acquisition Management System (AMS) Training for the FAA
Course Description

The FAA’s Acquisition Management System (AMS) is a lifecycle consideration, from assessment of service need to decommissioning, of a product-and-services portfolio used by the FAA to meet customer requirements. The system is critical to FAA’s sound financial management of approximately $14 billion of annual budget and many more billions in agency assets. The Federal Leadership Institute provides AMS training to FAA employees and support contractors on policy intent, application and requirements for each stage in the lifecycle. The training is specific, technical and unique to the FAA yet maintains the policy’s over-arching message of intent to empower service organizations as decision-makers; updated at least quarterly with even subtle changes to policy carefully rippled through course materials; and an effective communicator of complex information critical to successful implementation of the Flight Plan, SMPs and ATO-F financial management goals. The course utilizes a combination of computer-based, instructor-led and written learning tools in an effort towards a comprehensive blended-learning solution that will increase and reinforce learning, exponentially increase the number of people trained, positively impact the return-on-investment, and decrease overall program cost.



Course Title Virtual Teaming
Course Description

In this workshop participants learn the benefits of Virtual Teams for the organization and Virtual Teams for the employees. By the end of this course, participants will be able to: explain what is meant by teaming and virtual teaming, the benefits and challenges with these two ideas, understand the strengths and limitations you possess in relation to the uses of various technological tools to facilitate communication, explain and utilize effective communication and listening skills as a virtual team member, understand the importance of trust and explore methods to build trust with your team and team leader, understand the importance of accountability and develop strategies to improve your own personal and professional accountability, explain the roles and responsibilities of the members of your Virtual Team, and develop a plan that outlines strategies that you could bring back to your virtual team to help the members work together more effectively.



Course Title The Art of Successful Customer Service
Course Description

After completing this course, participants will be better able to: apply the elements of excellent customer service, understand the benefits of excellent customer service, identify your internal and external customers, envision what it would take to create a working environment where excellent customer service happens, know what it takes to “delight” a customer, apply the importance-satisfaction model to your customer service base, model effective interpersonal practices that render excellent customer service, inspire others to deliver excellent customer service, understand how to align organizational processes to facilitate excellent customer service, how to handle “difficult customers”, how to negotiate “win-win” resolution with customers, and how to deal well with a customer whose position is opposite of yours or that of the organization.



Course Title Performance Management: Coaching and Feedback System
Course Description

Upon completing this course participants will be able to: understand the agency philosophy on performance management, be aware of why the organization has changed their philosophy, appreciate how performance coaching and feedback fits into the new system, be aware of the benefits for the employee, the supervisor, and the AO, understand the coaching and feedback tool, be aware of the new performance management system “road map”, and appreciate the 8 steps to an effective employee coaching and feedback sessions.



Course Title Mentoring in the Workplace
Course Description

Mentoring is a mutually rewarding relationship where an experienced individual can assist another individual to learn skills and to develop professional behaviors and work place values required for agency success. The primary purpose of a mentoring program is to strengthen individual professional development and leadership competencies for a long term successful career. This course aims to achieve the following: understand the agency’s mentoring program, explain the various mentor stances you might assume to assist your mentee, explain your role as a mentor, explain the roles of mentees in the mentoring process, determine your strengths and areas of development as a mentor, develop professional growth goals based on your skill assessment, learn and apply skills essential to mentoring success, understand and use operating norms, parameters, and boundaries in the mentoring process, successfully meet with mentees, define your role in their development, and assist them in developing and mentoring support plan, and assist mentees in developing their professional growth plan. Other objectives will be added as needed



Course Title Cognitive Performance in High Stress Jobs
Course Description

FLI™’s cognitive performance courses support highly technical professionals in effectively executing their missions and protocols under high pressure and emergency situations. In this course, participants learn to identify how stressful work conditions and crisis situations can elicit negative and counterproductive feelings and emotions. Participants explore how this impacts their functioning and decision making abilities. Participants are taught skills to facilitate their rational/objective understanding of conditions, enhance spacial awareness, and metacognitive practices. FLI™’s cognitive training incorporates both theory and practicum, to ensure participants are better equipped to adopt and maintain a strategic behavioral shift. Through experiential exercises, real-time practice, and simulation, FLI™ is able to cultivate a self-maintained adaptation within the performer. Highly technical participants engaged in FLI’s cognitive development trainings gain enhanced situational awareness and metacognitive abilities to strategically perform tasks and protocol under highly stressful conditions.



Course Title Acquisition Management Training
Course Description

This course instructs participants in the necessary skills for supporting and performing federal acquisition management and contracting actions. The acquisition management course encompasses all processes and procedures in the planning, generation, tracking, execution, and management of the acquisition packages, contract closeout and the subsequent ongoing contract management. The training covers the development of Justification and Approvals (J&A), Acquisition Plans, Statements of Work/Statements of Objectives, Independent Government Cost Estimates (IGCE), Technical Evaluation Plans and Criteria, organizing and managing Technical Evaluation Boards, and ongoing contract management and oversight. Participants will have a comprehensive understanding of federal acquisition management and the government contracting process.